Not yet. It's in development though. Currently we only offer node locked and site licenses are available. To transfer a node locked license to another machine, we charge a transfer fee that can be paid here. Just send us a mail with the ip config data after payment and we'll get you your new license ASAP.
Yes. With a site license, we create a custom build for your facility that works on all your machines; meaning, unlimited seats of Fracture FX with no need for a license ever. Contact us for site license packages.
Simply log in to your user dashboard and navigate to the "Files" section. In there you will see a section called "How to request and install a license for Fracture FX"
Most likely, you'll have to purchase a license transfer to get a license for the new machine. As mentioned in our terms and conditions: "Each license is for one node-locked seat. Transferring an existing license to another machine will incur a transfer fee. "
(To transfer a Fracture FX 1.x license, you can use this link.)
Depends on what hardware you swapped out. We suggest you transfer the license and the plugin to the rebuilt machine and try it out. If it doesn't work, you'll have to pruchase a license transfer.
Processing license requests takes up to 24 hours. (Administrative hours are 10AM to 8PM PST Monday-Friday)
As long as motherboard and network card didn't change, your license will work across the different operating systems. The installation package contains a build of Fracture FX for MacOS, Windows and Linux. It also contains builds for the most recent versions of Maya. If your motherboard or network card did change, you will need to purchase a license transfer.
This means your license is not installed, or not installed correctly. Have an other look at the installation instructions on the wiki.
You can render Fracture FX geometry on a (networked) machine without a license, but you can not simulate on a machine without a license (see FAQ about nodelocked licenses). To render on machine without a license, simply replace your simulation with keys, or bake it to alembic. Then import that geometry in your render scene as per usual. See our tutorial section for more in depth information.
Downloading/installing the plugin
You can find the latest build of Fracture FX in your user area. Use the log-in credentials you received when you purchased Fracture FX to log in and head over the the "Files" section to download the latest version of Fracture FX.
This means that the tutorial was done with an alpha or beta version of Fracture FX, that hasn't been released yet. If you want access to the beta, just drop us a line and we'll gladly upload it to your user area.
No. Your license will work with all 1.x versions of Fracture FX.
No. We will not be releasing a build of Fracture FX for Maya 2016 ext2. The reason being that ext2 is binary incompatible with Maya 2016, meaning 2016 plugins will not work with Maya 2016 ext 2. This is something Autodesk decided to do and is out of our hands.
The solution is to do your Fracture FX sim in 2016, and then write to keys, or alembic. Then you can import those assets in Maya 2016ext2.
The release of Fracture FX for Mays 2018 is a bit delayed due to a bug in Maya 2018 that is out of our control. We are working with Autodesk to resolve it, but there is no ETA yet. Until this issue is resolved, we are advising our users to use one of Fracture FX many export options (like alembic) to get geometry from Maya pre-2018 to Maya 2018. Rest assured, we are doing what we can, and will update our users are soon as we can.
We have been asking ourseveles that for years.
Fracture FX version 2.x
For every Fracture FX 1.x license you own, you are entitled to one upgrade to version 2.0 on the same machine. The process is explaned below.
2. Click on Upgrade v1.x to v2.0 in the left navigation bar
3. Go through the purchasing and license request process as per usual
4. Fracture FX 2.x will not work with a Fracture FX 1.x license. You need to request a new license for version 2.x
5. For every Fracture FX version 1.x you already own, you can purchase one upgrade to version 2.0 for the same machine. The system will restrict any additional purchases.
6. Additional licenses for Fracture FX 2.0 can be purchased through the regular purchase page.
2. Follow the instructions on that page.
Contact us is and we'lls ort you out.
Contact us and we'll hook you up!
The support forum can be found here. However, note that It is for customers only. If you have purchased Fracture FX, your login credentials can be found in the "Fracture FX license, install instructions and support forum login" email, which you will receive after you have requested your license. Please be reminded that we use the support forum exclusively for technical support. Please do not send us emails with technical support issues, unless absolutely necessary.
With the knowledge that PayPal is the spawn of the devil, yes. Send us a mail when you do tho, so we can call the exorcists.
Because Fracture FX finals shots by providing its users with:
1. Art-directable simulations
2. Efficient iterations
3. Out-of-the-box usability
4. A unified, easy-to-use workflow
5. World-class customer care
Most of all, Fracture FX is not just software, or a plug-in; it's a symbiosis of workflow, cutting-edge technology, personalized customer care and a desire to solve problems and final shots. That is why Fracture FX has been used (and is currently being used) in productions at: Asylum Visual Effects, Luma Pictures, Stargate Studios, Naughty Dog, Method Studios, Prime Focus, Zoic Studios, The Mill and many more. You can have a look at our client reel here
1. Please check your spam folder.
2. Our mail server dislikes outlook/live/hotmail email addresses. If you use one of those, please use another email address to request the trial.
3. If all else fails, use the contact page to send us a message and we will sort you out.
(This compatibility info was written on June 15, 2018. If unsure please send us an email.)
Fracture FX 2.x is compatible with Maya 2016, 2017 and 2018.
Fracture FX 2.x is NOT compatible with Maya 2016.5 aka 2016 ext2.