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Page : FAQ

• Do you offer site licenses?

  Yes. With a site license, we create a custom build for your facility that works on all your machines; meaning, unlimited seats of Fracture FX with no need for a license ever. Contact us for site license packages.

• I forgot how to request a license for Fracture FX.

  Simply log in to your user dashboard and navigate to the "Files" section. In there you will see a section called "How to request and install a license for Fracture FX"

• The machine I installed Fracture FX on died/flooded/exploded/is a rental. How do I transfer Fracture FX to a new machine?

  Most likely, you'll have to purchase a license transfer to get a license for the new machine. As mentioned in our terms and conditions: "Each license is for one node-locked seat. Transferring an existing license to another machine will incur a transfer fee. "
  (To transfer a Fracture FX 1.x license, you can use this link.)

• I swapped out some hardware from the machine that has Fracture FX. Will my license still work?

  Depends on what hardware you swapped out. We suggest you transfer the license and the plugin to the rebuilt machine and try it out. If it doesn't work, you'll have to pruchase a license transfer.

• I switched from one operating system to another one. Do I need a new license?

  As long as motherboard and network card didn't change, your license will work across the different operating systems. The installation package contains a build of Fracture FX for MacOS, Windows and Linux. It also contains builds for the most recent versions of Maya. If your motherboard or network card did change, you will need to purchase a license transfer.

• I am getting "InitializePlugin function failed (fracture)" when I launch Fracture FX. Help!

  This means your license is not installed, or not installed correctly. Have an other look at the installation instructions on the wiki.

• Can I simulate and render on a networked PC without a license?

  You can render Fracture FX geometry on a (networked) machine without a license, but you can not simulate on a machine without a license (see FAQ about nodelocked licenses). To render on machine without a license, simply replace your simulation with keys, or bake it to alembic. Then import that geometry in your render scene as per usual. See our tutorial section for more in depth information.
  
  
  
  Downloading/installing the plugin

• I purchased Fracture FX, where is the download link?

  As soon as your payment is processed, you will receive a confirmation email with additional information. This mail will include your login information for the customer portal (where you can download the software) and support forums.

• I have a license for Fracture FX, where can I find the latest version of Fracture FX?

  You can find the latest build of Fracture FX in your user area. Use the log-in credentials you received when you purchased Fracture FX to log in and head over the the "Files" section to download the latest version of Fracture FX.

• I just saw a tutorial that uses Fracture FX version X.X, but the latest version in my user/files area is a lower version. What is going on?

  This means that the tutorial was done with an alpha or beta version of Fracture FX, that hasn't been released yet. If you want access to the beta, just drop us a line and we'll gladly upload it to your user area.

• I have a license for Fracture FX, do I need to request a new license for every new version/upgrade of Fracture FX?

  No. Your license will work with all 1.x versions of Fracture FX.

• I have been looking all over your site and can't find a download link, where is it?

  You can download a free trial of Fracture FX, or you can purchase a full version of Fracture FX.

• Is Fracture FX compatible with Maya 2016.5, aka Maya 2016 ext2?

  No. We will not be releasing a build of Fracture FX for Maya 2016 ext2. The reason being that ext2 is binary incompatible with Maya 2016, meaning 2016 plugins will not work with Maya 2016 ext 2. This is something Autodesk decided to do and is out of our hands.
  
  The solution is to do your Fracture FX sim in 2016, and then write to keys, or alembic. Then you can import those assets in Maya 2016ext2.

• Is Fracture FX available for Maya 2018?

  Yes. Login in to your user dashboard and go to the files tab for the most recent versions of the software.

• These FAQ are AWESOME. Why is nobody reading them?

  We have been asking ourseveles that for years.
  
  
  
  Fracture FX version 2.x

• I have a Fracture FX version 1.x license. How do I upgrade to version 2.x?

  For every Fracture FX 1.x license you own, you are entitled to one upgrade to version 2.0 on the same machine. The process is explaned below.
  
  1. Log in to your user area on the Fracture FX website.
  
  2. Click on Upgrade v1.x to v2.0 in the left navigation bar
  
  3. Go through the purchasing and license request process as per usual
  
  4. Fracture FX 2.x will not work with a Fracture FX 1.x license. You need to request a new license for version 2.x
  
  5. For every Fracture FX version 1.x you already own, you can purchase one upgrade to version 2.0 for the same machine. The system will restrict any additional purchases.
  
  6. Additional licenses for Fracture FX 2.0 can be purchased through the regular purchase page.

• I do not have a Fracture FX 1.x license. How do I upgrade to version 2.x?

  1. Click this sentence to navigate to our purchasing page.
  
  2. Follow the instructions on that page.

• I have a Fracture FX v1.x license and want to upgrade to v2.x and transfer to a new machine. How?

  Contact us is and we'lls ort you out.

• I puchased Fracture FX 1.x through a reseller. How do I upgrade to version 2.x?

  Contact us and we'll hook you up!
  
  
  
  Support forum

• Where can I find the support forum?

  The support forum can be found here. However, note that It is for customers only. If you have purchased Fracture FX, your login credentials can be found in the "Fracture FX license, install instructions and support forum login" email, which you will receive after you have requested your license. Please be reminded that we use the support forum exclusively for technical support. Please do not send us emails with technical support issues, unless absolutely necessary.
  
  
  
  
  
  Billing/pricing

• I purchased Fracture FX, where can I find my invoice?

  Log in to your user area and navigate to the "Orders" section. All the paperwork is there.

• How can I buy Fracture FX?

  Fracture FX is available on our purchasing page.

• Can I see how Fracture FX works before buying it?

  Of course! You can download a free trial and you can check out our constantly updated tutorial section. Contact us for a fully-functional time-limited trial.

• What makes Fracture FX the preferred tool of the high-end VFX houses?

  Because Fracture FX finals shots by providing its users with:
  
  1. Art-directable simulations
  
  2. Efficient iterations
  
  3. Out-of-the-box usability
  
  4. A unified, easy-to-use workflow
  
  5. World-class customer care
  
  Most of all, Fracture FX is not just software, or a plug-in; it's a symbiosis of workflow, cutting-edge technology, personalized customer care and a desire to solve problems and final shots. That is why Fracture FX has been used (and is currently being used) in productions at: Asylum Visual Effects, Luma Pictures, Stargate Studios, Naughty Dog, Method Studios, Prime Focus, Zoic Studios, The Mill and many more. You can have a look at our client reel here

• Which versions of Maya is Fracture FX compatible with?

  This compatibility info was written in February 2023. If unsure please send us an email.
  Fracture FX 2.x is compatible with:
  Windows: Maya 2017, 2018, 2019, 2020, 2022, 2023
  MacOS: Maya 2017, 2018, 2020
  Linux: Maya 2017, 2018, 2020

Wiki : Wiki